Mudcat Café message #889790 The Mudcat Café TM
Thread #56727   Message #889790
Posted By: JohnInKansas
13-Feb-03 - 05:11 PM
Thread Name: Tech: microsoft Word
Subject: RE: Tech: microsoft Word
You actually have three problems here.
First: you got the "revert" message.
Second: you now can only open one document at a time.
Third: Momma's mad at you because she lost some files.

The third problem being the most painful (probably), there is a remote possibility that you might still find some bits and pieces of what was lost. Unfortunately, many of the things that are the "best first steps" to fixing the program may already have obliterated what might have been there. If you want to look at what might be salvaged you need to do it before any other "big steps" are taken.

HOW TO: Recover a Lost File in Word 2002 will tell you what things you can try, but you should look it over before doing any additional file deletions or disk cleanup. Since you've already (probably) cleared most temp and autorecovery files it is not very likely that you'll find much; but it's handy info for later maybe(?).

Word 2002 has a built-in troubleshooter. Open Word, click on Help, and select "Detect and Repair." Before you launch it, you may want to look at the rather scary HOW TO: Reset User Options and Registry Settings in Word 2002. DO NOT worry about the stuff about changing the Registry you DON'T want to go there, at this time anyway. When you get the document open, you can click on the link at the top of the page, or go about half way down to (or click Edit Find in Internet Explorer and search for: ) "Detect and Repair." There is a rather brief outline of this procedure followed by what to do next if it doesn't work. (Command Mode repair or Reinstall.)

Most of the files needed to do the Detect and Repair thing should be in CAB files on your machine, but there is the possibility that it may ask for your Office/Word installation CD, so you should have it handy.

Microsoft has Knowledge Base article: WD2002: A Beginner's Guide to Troubleshooting Problems in Word 2002 that has a step-by-step procedure for running through a complete(?) checkout of Word 2002, if it comes to that. The procedure is fairly long, complex, and requries following numerous links to other places, so you'd want to print things and keep track of where you've been if you want to try to follow it. You might be interested in looking at it, but consider it a "last resort" if we can't find something simpler.

I've found a few things that might be applicable, but many of them depend on details of your setup. We know you have Word 2002, but:
How do you start Word? (Start Menu, Desktop Icon, QuickStart Icon)
What Windows Version? (Win95, Win98, WinME, Win2000, WinXP)
What kind of Hard Drive? (FAT, FAT32, NTFS - and how large)
How much free space do you show on your HD?
Have you defragged lately?

These latter things will all be academic if the trouble-shooter works, but if you continue to have problems it would be helpful to have a little more info. If you don't want to publish your specs, you're welcome to PM them to me, and I'll see if I see anything in them.

And have you backed up all the .doc files that are good?

John