Mudcat Café message #612427 The Mudcat Café TM
Thread #42116   Message #612427
Posted By: catspaw49
18-Dec-01 - 01:33 PM
Thread Name: Protecting the finish on a new Martin?
Subject: RE: Protecting the finish on a new Martin?
Mark....I notice that you received no info packet with your guitar and you really do need to go get one! A lot of good information along with suggestions and such.

Also important is that most of the major manufacturers have now joined in a new "Guaranteed Happiness" program that assures you will get the best possible instrument. Martin, Larrivee, Taylor, Santa Cruz, Collings, Breedlove, Lakewood, Guild, and many others have joined in opening a central return center where new instruments that are in any way less than satisfactory can be sent and upon arrival will be checked and a new replacement instrument sent from whichever factory. You should have received this info in the warranty packet of any new instrument purchased within the past 19 months from any of the above manufacturers. If not, and you are dissatisfied with your new Martin, Larrivee, Taylor, etc., send the instrument to the:

General Defect Instrument Return Center
PO Box 411/Purvis
Bremen, Ohio 43107-0411

I guess you should include any notes which you feel relevant. You may send the instruments postage due.