Mudcat Café message #4093107 The Mudcat Café TM
Thread #169361   Message #4093107
Posted By: Jeri
14-Feb-21 - 10:05 AM
Thread Name: BS: Thank goodness for Amazon!!
Subject: RE: BS: Thank goodness for Amazon!!
...and as they slam over to an extreme view...well, I'll just ignore it.

I've been thankful for them. Currently, though, I ordered a set of watercolor paints (it's the manufacturer's #3 set)
Thursday, I got a package. Of 3 sets of acrylic paints, manufacturer's #1.
I filled out the thing on Amazon, got the QR code, and on Friday,I drove the wrong ones 20 miles to the UPS store, where they were sent back.
The'd sent the replacement out on Thursday, and on Friday, it arrived.
Guess what - same wrong thing again.
I figure they have someone working in the warehouse (they call it "fulfillment", right?) who can't read very well. One set of No.3 is three sets of No.1, and they don't know the difference between "watercolor" and "acrylic".
I CALLED this last time, and they said they'd elevate the issue, and call me back on Monday.
There's somewhere else I can order the paints I want, if I have to.
Most things I've ordered from them have arrived without mishap. This one is a chance to see how they handle screw-ups.