Mudcat Café message #2468234 The Mudcat Café TM
Thread #115221   Message #2468234
Posted By: melodeonboy
17-Oct-08 - 10:00 AM
Thread Name: TV Ad: Folk music ridiculed - again
Subject: RE: TV Ad: Folk music ridiculed - again
I decided to contact BT to see what sort of response I'd get.

I wrote:

"I've been searching the schedules for the "Legends of Folk Music" programme that was pointed out in your recent televison advert, but have been unable to find it. Perhaps in future adverts you could indicate where we might find this programme!"

Their response:

"Thank you for your e-mail dated 14/10/08 about I want to complain - I have a general complaint. I am sorry that you could not find the programme you were looking for. I have escalated your suggestion to my colleagues in our Marketing department for consideration. We do appreciate the time you have taken in providing your feedback. All customer suggestions are valued so thanks for continuing to help us provide a better service. Thank you for contacting BT."

Yet again, fact is stranger (and significantly funnier) than fiction!

You really couldn't invent an answer like that, could you?

And I must confess to being rather excited by the prospect of my suggestion being "escalated". (Sounds a bit saucy to me, SNARFF, SNARFF!)