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User Name Thread Name Subject Posted
GUEST,Peter Crowdfunding 'free' concert ticket: how? (12) RE: Crowdfunding 'free' concert ticket: how? 19 Dec 14

Comps are legit if they are for:
People supporting the performer (eg putting them up for the night or driving)
the performer's mother
any others only if agreed at the time of signing the contract

In the position specified in the OP I would ask the customer to pay with the offer of a refund if the performer OK'd it (and the venue had come to an arrangement with the performer).

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